Shipping Policy

Last updated: July 2, 2026

Thank you for shopping with Leneura. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Processing times may be longer during holidays, promotions, or periods of high demand.

Shipping Times

Estimated delivery times vary depending on your location:

• Canada: 7–15 business days

• United States: 7–15 business days

• International: 10–20 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available. Please allow a few days for tracking information to update after shipment.

Delays

Leneura is not responsible for shipping delays caused by customs processing, carrier disruptions, weather conditions, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, we may be unable to modify or cancel the order once it has been processed or shipped.

Lost or Stolen Packages

Leneura is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier. If you experience an issue with delivery, please contact the carrier directly or reach out to our support team for assistance.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: leneurasupport@gmail.com